Contact us :

Through our contact form.

E-Mail : contact@calarella.com

Mail : Calarella SAS – Les Collines de Pietralba – Bât B – 24 avenue du Mont Thabor – 20090 Ajaccio – France.

SAS capital of 2000 Euros – RCS AJACCIO 840 988 752 – N° TVA Intracommunautraire : FR51840988752.

 

Article 1 – Introduction :

The website www.calarella.com (hereinafter referred to as the “Site”) is an information and e-commerce site accessible by the Internet, open to any user of this network (hereinafter referred to as the “User”). It is published by CALARELLA (hereinafter referred to as “Calarella”), SAS with a capital of 2000 Euros, whose registered office is located at Les Collines de Pietralba – bât B – 24 avenue du Mont Thabor – 20090 Ajaccio – France, entered in the Register of Commerce and Companies of Ajaccio under the number 840 988 752.

 

The Site allows Calarella to offer for sale cosmetics manufactured by Calarella (hereinafter referred to as “Products”) to Internet surfers browsing the Site (hereinafter referred to as “Users”). The User who has validated an order will be called “Customer”. The User’s rights and obligations necessarily apply to the Customer.

 

Customers guarantee that they are fully empowered to use the bank card and that the bank card provides access to sufficient funds for all costs resulting from potential online purchases at www.calarella.com.

 

Any order for a Product offered on the Site presupposes consultation and express acceptance of these general conditions of sale and retraction, manifested by the ticking of the box “I declare that I have read and agree to the general terms and conditions of sale.”

 

Article 2 – Objet :

The purpose of these general terms and conditions of sale is to define, exclusively, by reason of the relationships they establish on the Internet, the rights and obligations of the Parties arising from the online sale of the Products offered on the Site.

 

They regulate all the steps necessary for the placing of the order and ensure the follow-up of this order between the Parties.

 

These conditions apply to the exclusion of all other documents.

 

Article 3 – Products :

3.1 – Products :

The Products offered for sale by Calarella are those shown on the Site, on the day of consultation of the Site by the User and within the limits of available stocks. In case of unavailability of one of the Products, the customer will be informed as soon as possible. The photographs and texts illustrating the Products do not fall within the contractual field.

3.2 – Use of the products :

The Customer must be aware of the application methods before using Calarella Products and comply with them for any use of Calarella Product.

3.3 – Resale of products :

The resale of Calarella products is not authorised unless written and contractual agreement is reached with Calarella SAS, which holds the trademark.

Repackaging of Calarella products for resale under another brand is not allowed.

The Customer who sells or offers a Calarella Product with the agreement of Calarella SAS is obliged to give its buyer the precautions of use with the Product.

Calarella shall not be held liable for any damage caused by the misuse of any of its Products or by any othercompliance with the precautions of use and conditions of health and safety when using one of its Products or by failure to provide these precautions by a reseller.

 

Article 4 – Price :

The prices are given in Euros and are valid for European Union territories excluding DOM and TOM. They take into account any reductions and the French VAT applicable on the day of the order.

Any order placed on the Site and delivered outside the European Union and to the DOM and TOM will be invoiced without VAT and may be subject to any taxes, customs duties and other related charges that are imposed when the package arrives at its destination. These additional costs shall be borne by the Customer and shall be the responsibility of the Customer.

The prices indicated on the Site are guaranteed on the day of the order within the limits of available stocks, and unless there is a manifest typographical error or omission.

The prices shown do not take into account the shipping costs that will be charged in addition to or offered according to the amount of the order and the country of delivery, and will be specified to the User when the final validation of his order.

These postage charges do not include customs and other ancillary charges which may be charged at the entry of certain countries, these charges remain the exclusive charge of the customer.

Calarella reserves the right, which the User accepts, to change its prices at any time.

In addition, Calarella has a loyalty program, the terms and conditions of which are detailed in the Calarella loyalty program’s general terms and conditions, which can be viewed at www.calarella.com.

The customer declares that he accepts the general terms and conditions of the Calarella loyalty program as soon as he accepts the Calarella general terms and conditions.

 

5 – Order processing and validation :

5.1 – Navigation within the site:

The User may take note of the different Products offered for sale by Calarella on its Website. The User can freely navigate the various pages of the Site without being engaged under a command.

5.2 – Saving an Order:

If the User wishes to place an order, he or she will choose the different Products to which he or she is interested, and will express the said interest by clicking on the “cart” pictogram.

At any time, the User may:

– Obtain a summary of the Products selected by clicking on the shopping cart.

– Finish your selection of Products and order these Products by clicking on “Validate Order”.

To order the Products it has so chosen, after clicking on “Validate the order”, all Users must identify themselves, by entering their e-mail addressemail as well as the password that he will have previously chosen when creating his account, that is, if this is his first order, by clicking on the “Create my account” box. The User must accurately complete the form made available to him, on which he will include in particular the information necessary for his identification and in particular his surname, first name, postal address. In addition, the User must provide his or her e-mail address and will receive a provisional password which he or she can modify and which he or she will need to identify himself or herself later on the Site.

The User is informed and accepts that the seizure of these two identifiers is proof of his identity and shows his consent.

Once the User has been identified, he must validate the delivery address (as specified in article 6 below) then a purchase order will appear on the screen, summarizing: the nature, quantity and price of the Products retained by the User, as well as the total amount of the order, the shipping costs, the delivery time, the contact details of the User, the delivery address of the Products.

Commercial offer: To benefit from a commercial offer addressed to him, the User must enter and validate his “promo code”, in the field provided, on the “basket” page.

 

5.3 – Final Order Validation:

After having read the status of its order, and once all the information requested has been completed by the User, a summary of this information and the order will appear and the latter must choose the payment method with which he wishes to make his payment to definitively confirm his order.

Orders are payable in:

– Euros by French or international credit card.

It is specified that by making an immediate payment by credit card, the User will be automatically switched to the electronic server of the secure payment platform. This platform is secured by S.S.L. (Secure Socket Layer) encryption in order to protect all data related to the means of payment, and that at no time will the User’s banking data pass through Calarella’s computer system.

As soon as it validates its payment, the order is saved. The User becomes Customer. The purchase order will be recorded on Calarella’s computer registers and will be considered as proof of the contractual relations between the Parties.

 

5.4 – Confirmation of the order:

A summary of the order will be displayed once the order has been validated.

This confirmation shall include all the components of the contract entered into between the Parties. This order summary will also be sent by email to the Customer within minutes of its purchase.

 

Article 6 – Delivery:

6.1 – Delivery times and modes:

Your orders are processed as soon as possible by Customer Service and Shipping Service, open from Monday to Friday inclusive.

Orders are prepared as soon as payment is received, payment by credit card guarantees that your order is processed quickly. Calarella reserves the right to refuse to make a delivery or to honour an order from a customer who has not fully or partially settled a previous order or with which a payment dispute is pending administration.

The products remain the property of Calarella until full receipt of the order by Calarella.However, any risks caused to the goods are transferred to the customer from the time the order is received by the customer.

Shipments take place within 48 working hours of receipt of payment of your order, unless otherwise indicated on the “cart” page or specified on the site.

Calarella cannot be held liable for any delivery delays. For your information, here are the usual deadlines provided by La Poste: France: 2 working days. Europe: 3 to 5 working days. Rest of the world: 3 to 5 working days.

6.2 – Delay / Missing Package:

Loss of the package during transport:

Colissimo is a very reliable service. However, as with any shipment, there may be a delay in delivery or the package may go astray. In the event of a delivery delay of more than 7 days, the Customer must inform the Calarella customer service who will forward the information to the Post Office to initiate an investigation. This investigation may last up to 21 days from its opening. If, during this time, the package is recovered, it will be redirected immediately to the Customer’s home (in the majority of cases). If the package is not found after the 21-day investigation period, Colissimo considers the package lost. In this case, Calarella will send the Customer a replacement parcel, at its own expense. If the lost product or products were no longer available at that time, Calarella would reimburse the Customer the amount of these products.

Anomalies :

Any anomaly concerning the delivery (damage, open parcel, damaged parcel, broken products, etc.) must be indicated on the delivery slip in the form of “handwritten reservations”, accompanied by the Customer’s signature. The Customer must immediately report the anomaly to the Calarella Customer Service for a complaint to be made to Coliposte.

 

Article 7 – Return and right of withdrawal :

7.1 – Conditions for withdrawal:

In accordance with Article L.121-20 et seq. of the Consumer Code, the consumer has 14 working days from the date of delivery of his order, to return any item that does not suit him and request the exchange or refund without penalty, with the exception of return charges.

In case of absence at the time of delivery, to the address indicated by the customer, the withdrawal period runs from the notice of passage.

The product must be returned in perfect condition, in its original undamaged packaging. It must be accompanied by all its elements. Failing this, the customer will lose any right of withdrawal.

The right of return cannot be exercised for all products. As a hygiene measure of the products that have been opened and will therefore not be taken back or exchanged, unless it is a logistical error on our part (product different from the order). These products may, however, be entitled to a right of return in the event of proven hidden defects.

The cost of return in case of withdrawal remains the responsibility of the customer. In order to keep track of your parcel, we will only accept returns made in Colissimo followed. The risks associated with the return of the product shall be borne by the consignor.

7.2 – Refund :

The customer wishing to return the purchased product(s) must comply with the product return procedure. If this is the case, the customer will be automatically credited to his bank account, via the secure payment website.

The return of the products will then result in a refund within 30 days strictly equal to the purchase price of the product(s) purchased. Reimbursement does not include the cost of the initial delivery by the carrier.

Calarella may defer this refund until receipt and verification of the Products.

7.3 – Product Return Procedure:

The customer must first inform Calarella of his intention to return the product.Depending on the situation in which the customer is in, the advance information must be given in accordance with one of the procedures described below.

No product will be returned if the customer does not comply with the following instructions.

In case of withdrawal (under Article 7.1):

In this case, the customer should notify Calarella of their willingness to return the product by visiting www.calarella.com and downloading the retraction form located at the bottom of the site.

The customer must then fill in and return the form by email to contact@calarella.com or by mail. If the request is compliant, the customer will receive from Calarella an email return agreement within days of the request.

Upon receipt of the agreement, the customer will have 15 days to return the product to us in Colissimo followed. The package will not be accepted in the absence of a return email agreement.

After receipt and acceptance following the review of the returned product(s), the client will be credited via the secure payment site for the value of the returned product(s).

 

Article 8 – Guarantees :

We guarantee our customers against apparent defects that may affect our products, if these defects are reported to us by registered letter with acknowledgement of receipt.

Our customers will be required to return the products to us for review in accordance with the procedure set out in section 8. In the event that a customer returns products to us for any reason without such a return authorization voucher, no refund will be made on the said products.

The receipt of these products by our company will not be worth the recognition of the vices invoked by our customers.

We will then have a review of the products and determine whether those defects exist.

If we recognize the defects, and subject to the deadline, our warranty will be limited to the replacement of the products and we will not be held liable for any further damage suffered by our customers.

The above provisions do not preclude the application of legal guarantees of hidden defects and conformities. However, these legal guarantees shall not apply if the products concerned have suffered damage due to abnormal use or contrary to the conditions of use indicated on the products or on their labelling, packaging or on any documentation provided with the products.

The costs and risks of sending defective products to our warehouses will be borne by our customers, even in the event that we acknowledge ourselves responsible for an apparent or hidden defect.

In case of force majeure such as wars, attacks, civil strife, strikes, lockouts, fires, explosions, bad weather… the performance of our obligations will be suspended and, if the obstacle becomes definitive, we reserve the right to unilaterally resolve all sales concluded by us.

 

Article 9 – Computing and Freedom:

Information on personal information collected in connection with distance selling is mandatory, as this information is necessary for the processing and delivery of orders and for the preparation of invoices. This information is strictly confidential and is not transmitted to third parties.

Following the first order, the customer will receive, according to the choices he has indicated, information (“Newsletter”) relating to products and/or events concerning Calarella brands.

In accordance with Article 34 of the law of 6 January 1978, the Customer has a right of access, modification, rectification and deletion of the data that concerns you.

Contact us Calarella :

– E- mail : contact@calarella.com

– Mail : Calarella SAS – Les Collines de Pietralba – Bât B – 24 avenue du Mont Thabor – 20090 Ajaccio – France.

 

Article 10 – Litigations:

This contract is subject to French law.Calarella shall not be held liable for any damage of any kind, whether material, immaterial or bodily, which may result from the misuse of the products marketed.

In the event of difficulties in the application of this contract, the Customer has the possibility, before any legal action, to seek an amicable solution with the help of a professional association of the industry, a consumer association or any other board of its choice.

Complaints or challenges will always be received with attentive benevolence, as good faith is always presumed in those who take the trouble to expose their situation. In the event of a dispute, the Customer will first contact the company to obtain an amicable solution.

In the absence of an amicable agreement between the Parties, the dispute shall be submitted to the French courts, unless otherwise provided by law.